Code of Conduct & Policies

All customers must adhere to the CODE OF CONDUCT as set forth by the Hampton Golf Club. These CODE OF CONDUCT POLICIES apply to all customers on the golf course. Our objective is to help all golfers have the most enjoyable experience possible while at Hampton Golf Club.

DRESS CODE & MUSIC POLICY

Hampton Golf Club remains respectful of how the game is played, but we have adopted a more relaxed set of guidelines on the dress code and music to meet today’s golfer. We believe this adjustment is more conducive to today’s modern social environment. The game has evolved as other sports with both attire and culture; therefore, our view is to keep the game accessible, memorable and fun.

Dress Guidelines: While traditional golf attire is encouraged it’s not required as we are denim friendly. What is worn on the professional tours for both men and women is deemed approved. What is not permitted is ripped or torn jeans, unhemmed cut-offs, athletic shorts, sweat pants, tank tops, undershirts, flip flops, athletic jerseys or halter-tops. Please note that management has the right to deem what is appropriate and not.

Music Guidelines: A growing number of amateurs and pros are bringing music to the range and out onto the course. We have adopted these trends and have our own version on how music will be permitted during play.

Open Air Music Guidelines: music will be permitted after the group has left their first tee until play on the final hole is concluded. Volume control is to be set to not exceed 15 yards from the cart and on mute if at a tee box with other golfers not in you grouping.  If the music is greater than noted, management will have the right to take action. For your safety, earbuds are not permitted on the course at all times.

Earbud Music Guidelines: music played through earbuds is permitted only at the practice facility and putting green area. No golfer is permitted to drive a golf cart with earbuds in due to safety concerns.

Please respect the golfers in and around your group, and such guidelines will continue. Enjoy!

PRIVACY POLICY

Protecting Your Privacy

Protecting the privacy of your personal information is very important to us at Hampton Golf Club. Our privacy obligations are governed by Canadian privacy laws and applicable to Hampton Golf Club. If you wish to be removed from our mailing list, please contact us with your request and subject to any legal or contractual restrictions, we will note your preferences. Please allow us 30 days to update our records.

Please contact us at craig@hamptongolf.ca with any questions.

RAIN CHECK & CANCELLATION GUIDELINES

Rain Check Policy

If it is raining at your tee time you may choose to cancel for a full refund or may, if you wish, play 9 or 18 holes and we will only charge you for the holes you play.  If it begins raining while you are playing, you may choose to stop at any time and we will only charge you for the holes that you played.

Public Players Cancellation Policy:

At the time of booking, a valid credit card with expiry date is required to hold a tee time. Reservations may be cancelled up to 24 hours prior to your tee time. Once we are within 24 hours of the booked tee time, any cancellations will result in the full booking being charged minus the replacement of fees applicable from any new group who then occupies the tee time. Changes to your tee time, whether cancelling in full or in part or making substitutions cannot be done on-line.  Please visit us in person, call the Golf Shop at 506-832-5045 or email proshop@hamptongolf.ca.

GOLF SHOP RETURN POLICY

After-sales service is just as important to us as service during the sale. If you are not satisfied with an item that you purchased, we offer return or exchange on purchases you made in-store.

Hampton Golf Club offers a 30-day return / exchange policy on all new or unused product in resalable condition.  No corporate, custom equipment orders or club repairs will be refundable. There are no returns or exchanges on final sale merchandise.

All refunds will be made in the same form of payment as the original purchase.  It may take up to two billing cycles for the credit to appear on your statement.

To qualify for a return or exchange, the item must meet the following criteria:

  • The item must be in its original packaging.
  • The item shall not have been used.
  • The Item must be in new and resalable condition
  • Merchandise must be unwashed, unworn and with all original tags attached.
  • Your original receipt is required to process the return. Please bring this with you, or place back in the box if you wish to make your return via mail.

Return items in person, or mail to:

Hampton Golf Club Golf Shop

68 William Bell Dr

P.O. Box 1331

Hampton, NB

E5N 8H3

MULTIPLE ITEM DISCOUNT RETURNS & “FREE ITEM” WITH PURCHASE RETURNS

When a regular priced item purchased during a multiple item discount event is returned, the discount on the second and subsequent item(s) is forfeited. All items can be returned for a full refund or the refund will be calculated from the total amount, less the full price of the retained item(s). Items purchased as part of a promotion offering a free item can be refunded with the return of all items. Individual items may be exchanged on a case-by-case basis. 

GIFT CARDS:

Gift cards cannot be redeemed for cash. After making a purchase, if you have a balance left on your gift card it will remain on your gift card. Multiple gift card balances can be consolidated to one gift card.

PROMOTIONAL OFFERS:

From time to time, Hampton Golf Club may offer special promotions on various items in the online store.  Promotional offers may not be combined with any other promotions currently offered.  Promotional offers are not valid for cash or cash equivalent and no substitutions are permitted. Hampton Golf Club reserves the right to modify or discontinue these offers at any time. If you have any questions please contact us at: travis@hamptongolfclub.ca

RESTOCKING FEE:

Any items we do not stock in inventory may be applicable to a restocking fee, to be determined by management.

CODE OF CONDUCT

Violation of the Code of Conduct while on the Golf Course includes but is not limited to the following:

  • Any use or association with drugs, excessive use of alcohol
  • Any intentional abuse of the golf course
  • Failure to replace divots, rake bunkers, repair ball marks on greens and/or littering
  • Abusive language, club throwing, and emotional outbursts
  • Disrespect for: other golfers and golf course representatives (ie. Marshalls, starters and other staff)
  • Not adhering to the dress code

Based on the severity of the misconduct, the Hampton Golf Committee may apply any of the following penalties for Code of Conduct and Dress Code violations:

  • Issue a verbal or written warning to the customer/member
  • Suspend the customer/member
  • Ban the customer/member